1. The Straits Times printed "a national ombudsman" under a reply from Mr Tony Tan Keng Yam during the presidential election. He says ombudsman is an established method when citizen is wronged. Mr Tony Tan is now the President.
2. There are two types of ombudsman. The first is an external official who investigates citizens complaints against the government. He is empowered to adjudicate matters as a sort of arbitrator.
3. The second type is one who mediates agreeable settlements between aggrieved parties. It is non-adjudicative.
4. In the owner's case PSC (Public Service Commission) and HDB could investigate. Defining principles such as neutrality and type of resources differ from the first type of ombudsman, but all three takes action to investigate.
5. Community Mediation Centre, which mediates between citizens, is the second type of ombudsman. It is not appropriate in this case because officers are involved.
6. The President could show the way. As Head of State he is impartial and works toward a solution. His moral authority comes from being elected by the people, from appointing government nominees to key posts and from other duties. He could be the voice of the people when wrongdoing is not rectify.
7. The following questions need asking:
a) Who is accountable for the-people-in-the-flat-across-the-neighbour?
b) After the SPF (Singapore Police Force) was informed, why did not they investigate?
c) PSC and HDB are official channels of complaint, what keeps them from giving a reply?
8. Once again some muffling of noise after the previous post Overview (28). Overall, there is less noise. It is heard in the early morning, morning, afternoon, night and, at times, past midnight. It could be a single or a number of noises in the early morning and late at night to over many hours of noise in the afternoon. The noises are knock, rumble, thump, drag and, in connection with their work, a noisy drainpipe.
9. The neighbour is in a business, they work the whole day everyday. That is where insiders and the-people-in-the-flat-across-the-neighbour come in--insiders knew and stopped the neighbour before and the-people-in-the-flat-across-the-neighbour was stationed to protect the neighbour from insiders. It is through personal connection and evasion of rules that the-people-in-the-flat-across-the-neighbour manages to stay on for over three years and still do.
10. There is no doubt such a situation existed, and why MPs and others have supported. An outline is in Overview (28).
11. In a real manner the owner is forced by constant noise to sell his flat. The continuing noise is stressful and prevented him from working and taking nap.
12. In 22 May 09 Minister-in-Charge of Civil Service said the government was on a lookout for bold and visionary leaders to raise the quality of public service. The statement was made one to two weeks after the owner posted his complaint at civicadvocator.net Later, PM said it was difficult to get leaders from the private sector into the public service due to different culture and mid-career changes.
13. Thus the owner has no alternative but calls on the President to help.
